Practice Management

Mrs Karen Malecki (f)

Practice Manager

Karen is responsible for the running of the practice and its staff, she would be happy to hear your views and suggestions about the services provided by the practice.


Registered General Nurse

AMSPAR Diploma Primary Care Management

Mrs Zoe Grisenthwaite (f)

Operations Manager

Mr Hendy Snow (m)


Mrs Gillian Brooksbank (f)

Manages all Chronic disease & QOF administration.  

Miss Sophie Taylor (f)
Sophie is responsible for patient administration, including cytology, child imms and patient notes management
Mrs Herbans Rai (f)
Mrs Jemma Stringfellow (f)


Mrs Jackie Cook (f)

Reception Manager - Mrs Cook runs reception at Croft Medical centre and is available in private to help with any non-medical problems or queries.

Mrs Jo Norris (f)

Reception Manager - Mrs J Norris runs reception at Bishops Tachbrook Surgery and is available in private to help with any non-medical problems or queries.

Mrs Ellen Bateman (f)

Reception Manager - Lisle Court Branch Surgery, is available to assist you with any queries you may have

Our receptionists are here to help you. They try to ensure that seeing your doctor is as easy and convenient as possible. Their job is not always easy and your consideration and co-operation is appreciated.
Mrs Rachel Stevens (f)
Mrs Pam Mann (f)
Mrs Sam Jakeman (f)
Mrs Tracey Marsh (f)
Mrs Pauline Murphy (f)
Mrs Karen Meredith (f)
Mrs Jeanette Czyrek (f)
Mrs Peggy Smith (f)
Mrs Kam Heyer (f)
Miss Ariana Palma (f)


Mrs Joan Smith (f)
Direct line for the Medical Secretaries is 01926 310404 and they will be happy to help you.
Mrs Michelle Hart (f)
Mrs Shona Dorgan (f)
Mrs Kelly Biddle (f)
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